State: Maryland
Licensing Authority: Department of Labor, Licensing and Regulation
Contact information for complaints: The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Custom House (USA) Ltd. at 500 N. Calvert St. Room 402 Baltimore, MD 21202, phone 1-888-784-0136.
Website: http://www.dllr.state.md.us/finance/frcomplaints.htm
State: Texas
Licensing Authority: Department of Banking
Contact information for complaints:Custom House (USA) Ltd. is licensed under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against the (your name) should contact the Texas Department of Banking.
Custom House (Online) Ltd. also engages in the money transmission and/or currency exchange business as an authorized delegate of Custom House (USA) Ltd. under Chapter 151 of the Texas Finance Code. After first contacting Custom House (USA) Ltd., a customer that still has an unresolved complaint regarding the company’s money transmission or currency exchange activity should direct the complaint to the Texas Department of Banking.
Consumers/customers may file complaints with the Texas Department of Banking by contacting the Department through one of the means indicated below:
In Person or U.S. Mail: 2601 North Lamar Boulevard, Suite 300, Austin, Texas 78705-4294
Telephone No.: 877/276-5554
Fax No.: 512/475-1313
E-mail: consumer.complaints@banking.state.tx.us
Website: www.banking.state.tx.us
A consumer residing in another State in which Custom House (USA) Ltd. is licensed may make an inquiry or file a complaint by contacting the appropriate Licensing Authority (listed below).
State |
Licensing Authority andContact information for complaints |
|---|---|
Alaska |
Department of Commerce, Community and Economic Development Division of Banking and Securities Money Service Businesses http://www.commerce.state.ak.us/occ/money_service_businesses.htm Telephone: (907) 269-4594 |
Arizona |
Department of Financial Institutions 2910 N. 44th Street, Suite 310 Phone: (602) 255-4421 |
Arkansas |
Arkansas Securities Department Heritage West Building , Suite 300 http://www.securities.arkansas.gov/ Phone: (501) 324-9265 |
Colorado |
Office of the State Bank Commissioner 1560 Broadway, Suite 1175 http://www.dora.state.co.us/banking/ Phone: (303) 894-7575 |
Connecticut |
Department of Banking 260 Constitution Plaza Phone: (860) 240-8299 |
Delaware |
Office of the State Bank Commissioner 555 E. Loockerman Street, Suite 210 Phone: (302) 739-4235 |
Florida |
Office of Financial Regulation 200 East Gaines Street Phone: (850) 410-9805 |
Georgia |
Department of Banking and Finance 2990 Brandywine Road, Suite 200 http://dbf.georgia.gov/02/dbf/home/0,2477,43414745,00.html Phone: (770) 986-1633 |
Idaho |
Idaho Department of Finance Phone: (208) 332-8000 |
Illinois |
Department of Financial and Professional Regulation 320 W. Washington Phone: (217) 782-2831 |
Iowa |
Division of Banking 200 East Grand Avenue, Suite 300 Phone: (515) 281-4014 |
Kansas |
Office of the State Bank Commissioner 700 Jackson, Suite 300 Phone: (785) 296-2266 |
Kentucky |
Office of Financial Institutions 1025 Capital Center Drive, Suite 200 Phone: (502) 573-3390 |
Louisiana |
Commissioner of Financial Institutions 8660 United Plaza Blvd. Phone: (225) 925-4660 |
Maine |
Department of Professional & Financial Regulation Bureau of Consumer Credit Protection 35 State House Station http://www.maine.gov/pfr/consumercredit/licensing/money_transmitter/ Phone: (800) 332-8529 |
Massachusetts |
Division of Banks and Loan Agencies One South Station Phone: (617)956-1500 |
Michigan |
Department of Labor and Economic Growth P.O. Box 30004 Phone: (517) 373-1820 |
Minnesota |
Minnesota Department of Commerce 85 7th Place East, Suite 500 Phone: 651-296-4026 |
Mississippi |
Department of Banking and Consumer Finance 501 N. West Street Phone: (601) 359-1031 |
Missouri |
Division of Finance 301 W. High Street, Room 630 http://www.missouri-finance.org Phone: (573) 751-3242 |
Nebraska |
Department of Banking and Finance P.O. Box 95006 Phone: (402) 471-2171 |
New Jersey |
Department of Banking and Insurance PO Box 473 Phone: (609) 292-7272 |
North Carolina |
North Carolina Commissioner of Banks 4309 Mail Service Center http://www.nccob.org/NCCOB/ConsumerIndustries/MoneyTransmitters/ Phone: (919) 733-3016 |
North Dakota |
North Dakota Department of Financial Institutions 2000 Schafer Street, Suite G Phone: (701) 328-9933 |
Ohio |
Ohio Department of Commerce Division of Financial Institutions 77 South High Street, 23rd Floor Columbus, OH 43215-6123 Phone: (602) 255-4421 |
Oklahoma |
Oklahoma State Banking Department 2900 N. Lincoln Boulevard Phone: (405) 521-2782 |
Oregon |
Department of Consumer and Business Services 350 Winter St. NE, Rm. 410 Phone: (503) 378-4140 |
South Dakota |
Department of Revenue & Regulation Division of Banking 217 ½ West Missouri Avenue http://www.state.sd.us/drr2/reg/bank/BANK-HOM.htm Phone: (605) 773-3421 |
Utah |
Utah Department of Financial Institutions 324 South State Street, Suite 201 Salt Lake City, Utah 84111 Phone: (801) 538-8830 |
Vermont |
Department of Banking, Insurance, Securities & Health Care Administration 89 Main Street Phone: (802) 828-3301 |
Washington |
Department of Financial Institutions PO Box 41200 Phone: 360-902-8704 |
West Virginia |
West Virginia Division of Banking One Players Club Drive Phone: (304) 558-2294 |
Wyoming |
Wyoming Division of Banking Herschler Building, 3rd Floor East http://audit.state.wy.us/banking/ Phone: (307) 777-7797 |
Master Terms and
Conditions(.pdf)