Public Notices - Setting a High Industry Standard

Complaint information and Important Public Notices

 

Notices


Contact information for complaints

 

State: Maryland

Licensing Authority: Department of Labor, Licensing and Regulation

Contact information for complaints: The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Custom House (USA) Ltd. at 500 N. Calvert St. Room 402 Baltimore, MD 21202, phone 1-888-784-0136.

Website: http://www.dllr.state.md.us/finance/frcomplaints.htm

 

State: Texas

Licensing Authority: Department of Banking

Contact information for complaints:Custom House (USA) Ltd. is licensed under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against the (your name) should contact the Texas Department of Banking.

Custom House (Online) Ltd. also engages in the money transmission and/or currency exchange business as an authorized delegate of Custom House (USA) Ltd. under Chapter 151 of the Texas Finance Code. After first contacting Custom House (USA) Ltd., a customer that still has an unresolved complaint regarding the company’s money transmission or currency exchange activity should direct the complaint to the Texas Department of Banking.

Consumers/customers may file complaints with the Texas Department of Banking by contacting the Department through one of the means indicated below:

In Person or U.S. Mail: 2601 North Lamar Boulevard, Suite 300, Austin, Texas 78705-4294
Telephone No.: 877/276-5554
Fax No.: 512/475-1313
E-mail: consumer.complaints@banking.state.tx.us
Website: www.banking.state.tx.us

 

A consumer residing in another State in which Custom House (USA) Ltd. is licensed may make an inquiry or file a complaint by contacting the appropriate Licensing Authority (listed below).

State

Licensing Authority andContact information for complaints

Alaska

Department of Commerce, Community and Economic Development Division of Banking and Securities

Money Service Businesses
550 W. 7th Avenue, Suite 1940
Anchorage, AK 99501

http://www.commerce.state.ak.us/occ/money_service_businesses.htm

Telephone: (907) 269-4594

Arizona

Department of Financial Institutions

2910 N. 44th Street, Suite 310
Phoenix , AZ  85018

http://www.azdfi.gov/

Phone: (602) 255-4421

Form: http://www.azdfi.gov/CAD/Complaint_Form.htm

Arkansas

Arkansas Securities Department

Heritage West Building , Suite 300
201 East Markham Street
Little Rock , AR 72201

http://www.securities.arkansas.gov/

Phone: (501) 324-9265

Colorado

Office of the State Bank Commissioner
Division of Banking

1560 Broadway, Suite 1175
Denver , CO 80202

http://www.dora.state.co.us/banking/

Phone: (303) 894-7575

Connecticut

Department of Banking

260 Constitution Plaza
Hartford CT 06103-1800

http://www.ct.gov/dob/site/

Phone: (860) 240-8299

Delaware

Office of the State Bank Commissioner

555 E. Loockerman Street, Suite 210
Dover , DE 19901

http://banking.delaware.gov/

Phone: (302) 739-4235

Form: http://banking.delaware.gov/services/complnt.shtml

Florida

Office of Financial Regulation

200 East Gaines Street
Tallahassee , FL 32399-0375

http://www.flofr.com

Phone: (850) 410-9805

Georgia

Department of Banking and Finance

2990 Brandywine Road, Suite 200
Atlanta , GA 30341

http://dbf.georgia.gov/02/dbf/home/0,2477,43414745,00.html

Phone: (770) 986-1633

Idaho

Idaho Department of Finance
800 Park Blvd., Suite 200
Boise, ID 83712

http://finance.idaho.gov/

Phone: (208) 332-8000

Illinois

Department of Financial and Professional Regulation
Division of Financial Institutions

320 W. Washington
Springfield, Illinois 62786

http://www.idfpr.com

Phone: (217) 782-2831

Iowa

Division of Banking

200 East Grand Avenue, Suite 300
Des Moines, IA 50309

http://www.idob.state.ia.us

Phone: (515) 281-4014

Kansas

Office of the State Bank Commissioner

700 Jackson, Suite 300
Topeka, Kansas  66603

http://www.osbckansas.org

Phone: (785) 296-2266

Kentucky

Office of Financial Institutions

1025 Capital Center Drive, Suite 200
Frankfort , KY 40601

http://www.kfi.ky.gov

Phone: (502) 573-3390

Louisiana

Commissioner of Financial Institutions

8660 United Plaza Blvd.
Second Floor
Baton Rouge , LA  70809 -7024

http://www.ofi.state.la.us

Phone: (225) 925-4660

Maine

Department of Professional & Financial Regulation Bureau of Consumer Credit Protection

35 State House Station
Augusta, Maine 04333

http://www.maine.gov/pfr/consumercredit/licensing/money_transmitter/

Phone: (800) 332-8529

Massachusetts

Division of Banks and Loan Agencies

One South Station
Boston , MA 02110

http://www.mass.gov

Phone: (617)956-1500

Michigan

Department of Labor and Economic Growth
Office of Financial and Insurance Services

P.O. Box 30004
Lansing , MI 48909

http://www.michigan.gov/dleg/

Phone: (517) 373-1820

Minnesota

Minnesota Department of Commerce

85 7th Place East, Suite 500
St. Paul, MN 55101

http://www.state.mn.us

Phone: 651-296-4026

Mississippi

Department of Banking and Consumer Finance

501 N. West Street
901 Woolfolk Building Suite A
P.O. Box 23729
Jackson, MS 39225-3729

http://www.dbcf.state.ms.us

Phone: (601) 359-1031

Missouri

Division of Finance

301 W. High Street, Room 630
P.O. Box 716
Jefferson City, MO 65102

http://www.missouri-finance.org

Phone: (573) 751-3242

Nebraska

Department of Banking and Finance

P.O. Box 95006
Lincoln , NE 68509 -5006

http://www.ndbf.org

Phone: (402) 471-2171

New Jersey

Department of Banking and Insurance

PO Box 473
Trenton , NJ 08625-0473

http://www.state.nj.us/dobi/

Phone: (609) 292-7272

North Carolina

North Carolina Commissioner of Banks

4309 Mail Service Center
Raleigh, NC 27699-4309

http://www.nccob.org/NCCOB/ConsumerIndustries/MoneyTransmitters/

Phone: (919) 733-3016

North Dakota

North Dakota Department of Financial Institutions

2000 Schafer Street, Suite G
Bismarck, ND 58501-1204

http://www.nd.gov/dfi/

Phone: (701) 328-9933

Ohio

Ohio Department of Commerce Division of Financial Institutions

77 South High Street, 23rd Floor Columbus, OH 43215-6123

http://www.com.ohio.gov/

Phone: (602) 255-4421

Oklahoma

Oklahoma State Banking Department

2900 N. Lincoln Boulevard
Oklahoma City, OK  73105

http://www.state.ok.us/~osbd/

Phone: (405) 521-2782

Oregon

Department of Consumer and Business Services
Division of Finance and Corporate Securities

350 Winter St. NE, Rm. 410
Salem, OR 97301-3881

http://www.oregon.gov/DCBS/

Phone: (503) 378-4140

South Dakota

Department of Revenue & Regulation

Division of Banking

217 ½ West Missouri Avenue
Pierre , SD 57501-4590

http://www.state.sd.us/drr2/reg/bank/BANK-HOM.htm

Phone: (605) 773-3421

Utah

Utah Department of Financial Institutions

324 South State Street, Suite 201 Salt Lake City, Utah 84111

http://www.dfi.utah.gov/

Phone: (801) 538-8830

Vermont

Department of Banking, Insurance, Securities & Health Care Administration

89 Main Street
Montpelier, VT 05620-3101

http://www.bishca.state.vt.us

Phone: (802) 828-3301

Washington

Department of Financial Institutions

PO Box 41200
Olympia, WA 98504-1200

http://www.dfi.wa.gov/

Phone: 360-902-8704

West Virginia

West Virginia Division of Banking

One Players Club Drive
Suite 300 Charleston,
WV 25311-1638

http://www.wvdob.org

Phone: (304) 558-2294

Wyoming

Wyoming Division of Banking

Herschler Building, 3rd Floor East
122 West 25th Street

http://audit.state.wy.us/banking/

Phone: (307) 777-7797